Privacy policy
How Soko handles the information entrusted to it.
This page outlines what information we collect, why we use it, when we may share it, and the choices merchants and users have regarding their data.
What we collect
Account, business, usage, and customer workflow data relevant to running the platform.
Why we use it
To operate merchant tools, process transactions, improve reliability, and meet legal obligations.
Who may receive it
Trusted service providers, payment partners, and legal authorities where required.
Your control
You can request access, corrections, deletion, portability, and marketing preference changes.
1. Introduction
At Soko, we treat merchant and customer data as operationally sensitive information. This policy explains how we collect, use, store, and share information when you use our products and services.
2. Information we collect
- Personal details such as names, email addresses, phone numbers, and billing contacts.
- Business information including store details, addresses, tax information, and team roles.
- Usage data such as device information, browser details, access logs, and activity patterns across the platform.
- Customer data that merchants choose to process through Soko, including order, payment, and fulfilment information.
3. How we use information
- Operate storefronts, checkout flows, order management, and reporting tools.
- Process transactions, send important service notifications, and support merchant accounts.
- Improve product quality, detect fraud, investigate incidents, and maintain platform reliability.
- Comply with legal, regulatory, and contractual obligations.
4. Sharing and disclosure
- We may share information with infrastructure providers, payment processors, and communication tools that help us operate the service.
- We may disclose information when required by law, court order, or legitimate regulatory request.
- If Soko is involved in a merger, acquisition, or asset sale, relevant information may be transferred as part of that transaction.
5. Data security
- Encryption and secure transmission practices for sensitive data.
- Access controls, authentication checks, and role-based permissions where appropriate.
- Monitoring, auditing, and periodic security review of platform workflows.
6. Your rights and choices
- Access and review the personal data we hold about you.
- Request correction or deletion of inaccurate or unnecessary information.
- Object to certain uses of data, including some marketing communications.
- Request data portability where applicable under local law.
7. Cookies and similar technologies
Soko uses cookies and related technologies to keep sessions secure, remember preferences, measure performance, and improve user experience. Browser settings can be used to limit or block cookies, though some product features may not work correctly as a result.
8. Policy changes
We may update this policy from time to time to reflect product, operational, or legal changes. Material updates will be communicated through the platform or by email where appropriate.
Questions about privacy or data handling?
If you need clarification on this policy or want to make a privacy-related request, contact the team directly and include your store or account details so we can respond accurately.