Help and support
Support that feels as steady as the platform.
Whether you are launching your first storefront, fixing a checkout issue, or preparing a larger rollout, the Soko team is available to help you move forward clearly.
Send a message
Tell us what you need help with.
Use this form for onboarding help, technical questions, or rollout planning. Messages are delivered directly to hello@soko.net.
Support areas
The topics merchants ask us about most.
From payments and accounts to operational setup, support is structured around the work merchants are actually doing each day.
Payments
Support for M-PESA, card acceptance, checkout issues, and settlement questions.
Orders and delivery
Help with order flow, fulfilment steps, and day-to-day operational questions.
Accounts and access
Login help, store access issues, account setup, and team permissions guidance.
Security
Questions about account safety, suspicious activity, and data protection practices.